～Towards the future～
Together with our guests, we will create a chain hotel that is mindful of the future of the world.
With more than 70,000 guest rooms across 46 prefectures. Toyoko Inn supports more than 20 million guests off on their journey every year. We provide a place of refuge to people who are stranded and have difficulty returning home or isolated at home in the event of an emergency Despite fulfilling its role as social infrastructure in this way, hotels consume a lot of energy and consumables every day, and emit CO2. “Building hotels with the future of the earth in mind” is our responsibility as the operator of the hotel with the largest number of guest rooms in Japan. Conserve resources, reduce waste, and cut CO2 emissions. We will continue to strive to achieve this goal step by step with the understanding and cooperation of our guests.
ZERO Waste Declaration
We shall create and operate hotels that do not produce waste or unnecessary materials.
In accordance with Toyoko Inn's corporate action guideline “- Towards the future- We will create a chain hotel that is mindful of the future of the world," we declare that all members of the Toyoko Inn Group will contribute to the realization of a recycling-oriented society.
We aim to reduce, as far as possible, our annual waste output of approximately 10,000 tons
- We shall aim for zero waste by reducing disposable amenities and recycling and circulating items that would otherwise be discarded
- We shall strive to serve the proper amount of food by collecting data from breakfast surveys, and we will promote the introduction of food waste treatment machines to address the issue of food loss
- We shall expand the reuse of washing water that has already been introduced
We shall promote the introduction of high energy-efficient equipment and renewable energy
- We shall promote the switching from kerosene to gas, introducing energy-saving equipment such as air conditioners, ventilators, water heaters, and the introduction of heat shielding film
- We shall convert rooftop signage to LED lighting and reduce lighting hours
- We shall promote the introduction of photovoltaic power generation utilizing hotel properties
We shall not demolish old buildings but completely renovate and reuse them
- We shall aim to reduce environmental impact through waste reduction and significant shortening of construction periods by utilizing our patented "Reproducing method and structure for reinforcing the RC structure" (Patent No. 7038246) within the Company
In response to the energy-saving movement following the Great East Japan Earthquake, our group has implemented various measures, such as converting to LED lighting, water-saving measures, introducing energy-saving equipment, and recycling plastic amenities, and has achieved an 11% reduction in CO2 emissions* per facility to date. We will reduce 40%* by 2030. (*Compared to FY2012)
We shall work with our customers to create an earth-friendly hotel by taking acting action starting from what each of us can do toward further reductions
~Doing what we can, little by little~
“Toyoko Inn Blue Reborn Project"
Toyoko Inn launched the Toyoko Inn Blue Reborn Project as an initiative to contribute toward environmental sustainability. In order to create a hotel that is mindful of the future of the earth, we will review materials such as amenities, as well as the method of provision, and work together with our guests and cooperating companies to make effective use of resources and reduce the number of wastes produced and disposed of.
In an effort to reduce plastic waste as much as possible, Toyoko Inn requests guests to bring their own “MY toothbrush.”
By simply switching from disposable to “MY toothbrush,” it is possible to reduce plastic waste by 7 grams per brush
Working in collaboration with JEPLAN, Inc., and Onward Trading Co., Ltd., we recycle collected items as appropriate for a new life as toothbrush cases and other hotel supplies.
Plastic is recycled at the factory
Upcycled PANECO® board made from recycled uniforms is used for the interior of the hotel.
Plastic umbrellas are cheap and easy to buy, and when they are no longer needed, they are thrown away. But this mass disposal is causing environmental problems. At our hotels too, large quantities of plastic umbrellas left behind by customers are simply discarded.* For this reason, from June 2023, we have stopped selling plastic umbrellas at our hotels, instead making folding umbrellas available for sale. We hope that our folding umbrellas, designed with an original Toyoko Inn illustration on the umbrella brand Waterfront®'s flagship Pokeflat® product, will encourage people to carry umbrellas all the time, thus reducing the amount of plastic umbrellas thrown away. *Vinyl umbrellas in good condition are used as loan items.
From December 2021, vending machines at all Toyoko Inn stores in Japan (excluding some hotels) have selling original sparkling water in aluminum can bottles.
Aluminum can bottles are sustainable containers that can contribute to the realization of a plastic-free society.
＜Donation of a portion of vending machine sales proceeds＞
Toyoko Inn supports the General Incorporated Foundation “Classical Concert for 1 Million People.” The foundation works to nurture young performers and to bring mental health and enriching experiences to the children who will carry the future.
Creating environmentally friendly hotels
From May 2023, rooftop signboards,*1 previously illuminated from sunset to dawn, are in principle now turned off simultaneously at midnight at all locations.*2
The electric capacity of rooftop signboards is approximately 7KW per location.*3 Reducing lighting time by one hour saves around 0.11 t/CO2*4 per month. As an example, turning off the lights at midnight at a location previously illuminated until 3 AM results in a monthly reduction of 0.33 t/CO2 and an annual reduction of 3.96 t/CO2. Previously, we turned off rooftop signboards during times of constrained power supply and demand, but as part of our daily efforts to conserve electricity and curb CO2 emissions, all lights are now turned off simultaneously at midnight year-round at all locations.
*1: Actual lighting hours vary by location.
*2 This excludes some locations.
*3 Electrical capacity varies due to different sizes of signboards, etc. at each location.
*4 Calculated based on the coefficients contained in the Guidelines for Measures to Prevent Global Warming released by the Tokyo Metropolitan Government.
- Lighting: Saving in electric power was achieved by the introducing LEDs lights. In addition, the shared toilets on the lobby floor use motion sensor lighting to reduce unnecessary power consumption.
- Air conditioning: Introduced an individual air conditioning system that can adjust temperature for individual rooms, reducing power consumption of vacant rooms.
- Guest Room Refrigerator: Set to energy-saving mode.
- Blackout curtains: Minimize the power required for air conditioning.
- Regular cleaning: We carry out regular cleaning of air conditioning equipment to reduce power consumption.
- Slippers: We provide clean reusable cloth slippers every day as our efforts to practice reusing resources (excluding some hotels).
- Guest room magazine “Tanoyaku” : We use of environmentally-friendly paper.
- "ECO Friendly Plan":We offer an environmentally friendly plan in which room cleaning is not conducted for guests staying consecutive nights.
- Breakfast questionnaire: Guests are asked whether or not they will eat “complimentary breakfast” the next morning on the guest room TV monitor. This ensures that the right amount of breakfast is prepared and reduce food loss (excluding some hotels).
- Bathroom Dispensers:
We provide shampoo, conditioner, and body soap through dispensers in an effort to reduce the waste of soaps as well as packaging materials.
- Toilet Paper: Recycled toilet paper is provided.
- Toilet water: The water used in the shower is filtered and reused as water to flush the toilets in the hotel (available in some hotels).
- Collection of some single use plastic waste: We have started collecting used toothbrushes and combs and reuse the materials to produce toothbrush cases and hotel amenities.
- Amenity Corner: Instead of having amenities in guest rooms such as such as toothbrush sets, combs, razors, we have created amenities corner near the reception, in order to allow guests to take only what they need.
Build a win-win relationship through co-exisiting and joint prosperity with the local commnuity
We are engaged in an extensive range of initiatives that contribute to the community and society based on the principles of “being accepted by society as a corporate citizen,” “contributing to the revitalization and development of the community,” and “inspiring young people to dream and be inspired.”
At the request of Japan’s national and local governments, during the spread of COVID-19, our hotels served as temporary holding and accommodatio n facilities for visitors and returnees from overseas, as well as accommodation and treatment facilities for people with mild cases of CO VID-19, and also provided accommodation for on-site medical personnel. Between March 2020 and May 2023, more than 13.42 million rooms in 99 hotels were rented by natio nal or local government authorities. We have also concluded agreements with various local authorities to accommodate victims and others in need in the ev ent of natural disasters.
We have allocated gallery spaces where artworks by local artists are being exhibited in the following branches:“Toyoko Inn Kofu-eki Minami-guchi No.1”, “Toyoko Inn Sakudaira-eki Asama-guchi”, “Toyoko Inn Shonan Hiratsuka-eki Kita-guchi No.1”. The aim is to revitalize the local community and become the place of interaction and exchange between guests and the community.
We operate one of the largest art facility in Tokyo, “ART FACTORY JONANJIMA” (Ota-ku, Tokyo), which is a renovated warehouse. We support the exhibition of artworks and creative activities of artists. This facility received the “Art Creation Award” under the “2018 Mecenat Excellence Award”. The Art Factory also received the “3rd Ota Ward Landscape Town Development Award” in 2020, under the “Landscape Creation Activity Category”.
Ukiyoe painting from the Edo era reflect the idea of“Sampo Yoshi”(Triple Win) for buyer, seller and the local community,that is compatible with the philosophy of Toyoko Inn. At 40 Toyoko Inn hotels in Tokyo area, Ukiyoe motifs named after each hotels are installed for guests to enjoy.
We have been sponsoring the “General incorporated foundation Classical Concert for 1 Million People” that supports the development of young performers as well as revitalizing local communities through the power of classical music, and have been holding live performances in the hotel lobby since 2015. We also help run the “Delivering Music to Children Project,” a live concert held at children's cafeterias, learning support bases, and other places where local children gather in order to deliver mental health and enriching experiences to children.
Since 2005, we have held “My First Business Trip” events that allow elementary school students to leave home and stay at a hotel, experiencing a “business trip” just like business people. It has become established in the community as a hands-on learning experience that encourages children to become independent.
- Toyoko Inn became a special sponsor of the tournaments organized by the Japan Junior Golf Association, and established Toyoko Inn Junior Golf Open which has been held since 2015. We aim to support the dream of junior golfers to “become a top Japanese professional golfer.”
- We have been co-sponsoring the “National Children's Challenge Cup Tournament” alongside the Japan Children's Fitness Association since 2014, and we are supporting activities that promote children's mental and physical health together with the community.
All hotels in Japan* are registered as “kids refuge houses to call emergency number 110,” which protects children who have been involved in a crime or are about to be involved in a crime and calls for help, and reports the incident to the police.
*Excluding hotels in municipalities that cannot be registered
All Toyoko Inn managers are sponsor parents for Filipino children
【Child Fund Japan】
Following the Second World War, assistance from the United States Christian Children's Fund in support of Japanese war orphans helped save the lives of over 80,000 children. In an attempt to pay forward all the support Japan has received, Child Fund Japan has been active since 1975 in promoting healthy growth for children living in poverty in Asia, as well as independence of family and community. All Toyoko Inn managers have become sponsor parents to children in the Philippines, and we are actively supporting the work of this organization.
Building elementary schools in Cambodia
【Shanti Volunteer Association】
With the support of the Shanti Volunteer Association and donations made to collection boxes placed at the reception desks of our hotels, Toyoko Inn has built elementary schools in Cambodia in order to realize children's dreams of going to school. Made possible by donations made by our guests 3 schools have been completed and opened.
A portion of VOD sales goes to Asia and Africa, where medical care is not prevalent
【Japan Overseas Christian Medical Cooperative Service】
To help improve the situation in regions where medical care is not fully available, Toyoko Inn donates a portion of its VOD sales proceeds to support the activities of the Japan Overseas Christian Medical Cooperative (JOCS).
Creating a world where children are not bought and sold
In order to eliminate an “abject environment for children” such as child abuse, we sponsor and support the efforts of the Kamonohashi Project, which is active in India and Japan, through donations, fundraising, and volunteer cooperation.
As part of our effort to achieve this mission we are actively working by donating to and cooperating with various organizations
|Names of Donor and Cooperating Organizations||Outline of the Organizations’ Activities|
|Foundation for Orphans from Automobile Accident||Promotion of activities to provide a stable livelihood for surviving children of persons dying in vehicular accidents|
|The Japan Crime Prevention Association||Development of crime prevention activities in every prefecture of Japan|
|Naikan Foundation||Research and training for carrying out naikan|
|National Federation of UNESCO Associations in JAPAN||Realization international peace and humans common welfare|
|Social Welfare Corporation Fukuden-kai||Facility management of foster homes and foster parents|
Diversity & Inclusion
In order to provide the best possible send off to our guests, Toyoko Inn values the experience and individuality of each employee and strives to create a workplace where each and every employee can work with satisfaction and pride.
Since its establishment, Toyoko Inn has valued women's sensibilities in creating hotels where guests can relax. Many female employees are working as managers, receptionist staff, and housekeeping staff.
In particular, managers actively recruit people with no experience in the industry and train them to become leaders, focusing on women’s empowerment.
On September 8, 2022, Toyoko Inn received the highest rating of 3 stars as part of the Eruboshi certification as a company of excellence under the Act on Promotion of Women's Participation and Advancement in the Workplace.
■What is the Eruboshi certification?
Based on Japan’s Act on Promotion of Women's Participation and Advancement in the Workplace, the Eruboshi certification recognizes companies that have made outstanding efforts toward the implementation of this Act. Companies are evaluated based on five criteria: Employment, Continued Length of Employment, Working Hours and Work Styles, Ratio of Management Positions, and Diverse Career Paths. Toyoko Inn has successfully cleared all 5 criteria and was awarded 3 stars.。
Including part-time staff, approximately 26% of all employees are aged 60 years old or older, and even 17% are 65 years old or older. Ranging from their 20s to their 80s, our workforce extends over an extensive range of ages.
We have set and are promoting the goal of “employing people with disabilities in all our hotels.”